Privacy Policy: What We Collect and How Long We Hold It
This policy explains what personal information we collect, why we collect it and how we protect it. We handle your data to run your account, meet our licensing and anti-money-laundering obligations, and keep the casino secure. We aim to be clear rather than exhaustive; the full policy is available on the live site.
What we collect and why
To open and operate your account we collect details such as your name, date of birth, contact information, payment details and identity documents. We also record gameplay and transaction data so we can process bets, pay winnings and detect fraud. Verification documents are required by our licence and by anti-money-laundering rules.
We use this information to provide the service, confirm your age and identity, process payments, prevent fraud and, where you have agreed, send you promotional offers. You can opt out of marketing at any time from your account settings without affecting your ability to play.
How we protect and share your data
Your information is stored securely and transmitted using SSL encryption. Access is limited to staff and trusted providers who need it to deliver the service, such as payment processors and verification partners. We do not sell your personal data to third parties.
We may share information with regulators, payment providers and, where legally required, law enforcement. Any third parties who handle your data are bound to protect it and use it only for the agreed purpose. We keep data only as long as our licence and applicable law require.
Your choices
You have the right to access the personal information we hold about you, to ask us to correct it, and to request deletion where the law allows. You can manage marketing preferences and set gambling controls directly in your account. To exercise any data right, contact our support team through the channels on the live site, and we will respond within the timeframe the law sets.
Cookies, security and keeping data current
Like most sites, we use cookies and similar technologies to keep you logged in, remember your preferences and understand how the site is used. You can manage cookies through your browser settings, though disabling some may affect how the site works. We do not use them to identify you beyond running the service.
We take reasonable technical and organisational measures to guard your information against loss, misuse and unauthorised access, and we review those measures regularly. No system is perfectly secure, so we also ask you to protect your login details and tell us promptly about anything suspicious. Keeping your contact and payment details up to date helps us keep your account safe.